常见问题

What taxes and service charges do I pay?
Tax on villas at Soneva Kiri stands at 21.7%. This is based on your room rate, and includes a 10% Service Charge, 2% Carbon Offset Tax, and 9.7% Government Taxes.

Where is Soneva Kiri located?
Soneva Kiri is located on the northern tip of the unspoiled island of Koh Kood in Thailand. The island is home to some of the best beaches in the country.

What is Soneva Kiri time?
At Soneva Kiri, we set our clocks forward by one hour ahead of Bangkok time so that our guests can enjoy more daylight hours.

What is the weather like?
While Koh Kood is an all season destination, winter is the best time to visit as the temperature is optimal. Between October to February, the island has relatively cool, dry and sunny weather. From March until the end of May the temperatures are hotter. Monsoon season is from June to September, however this is when the island’s waterfalls are at their best and the resort is extremely green and lush.

Will I need any vaccinations?
There are no recommended vaccinations needed to travel to Koh Kood. A yellow fever certificate is a must for entering Thailand for nationals from specific countries – please consult your doctor before you travel.

Is there a doctor on site?
We have a resort nurse available 24/7 at Soneva Kiri. There is also a local hospital on Koh Kood.

What Thai airport should I fly to?
You can fly into Suvarnabhumi International Airport in Bangkok, the capital of Thailand.

What happens when I arrive at Suvarnabhumi International Airport?
Please ensure that you inform our Reservations Hosts about your in-bound flight details and time, so we can advise you ahead of your arrival. For international flights arriving within three hours or less of your departure to Koh Mai Si, our Host will meet you on the aerobridge. For transit times over three hours, please collect your luggage and make your way to Counter K24 in the Departure Hall, where you will be met by Soneva Kiri’s airport Hosts. If you arrive via a domestic flight to Bangkok, you will be met by a Host at the arrivals gate. If you’re travelling from within Bangkok, the meeting point will be directly at Counter K24 in the Departure Hall. From there, you’ll be transferred to our airline partner’s waiting plane.

How do I get to Soneva Kiri from Suvarnabhumi International Airport?
Transfers to the airport island of Koh Mai Si (MSI) are operated independently by our trusted partners. Flights are operated daily on a fixed daytime schedule via our airline partner, Thai Flying Service. The transfer time takes approximately 90 minutes. When you arrive at Koh Mai Si, there is a five-minute speedboat ride to Soneva Kiri.

The first transfer flight departs at 06:40 and the last flight to Koh Mai Si departs at 15:40. To be able to make the last flight, guests should arrive in Bangkok by 13:00.

For those arriving later we can assist with booking an overnight stay in Bangkok (at your own expense). You will depart Bangkok on the first flight to Koh Mai Si the following day.

How do I arrange transfers to Soneva Kiri?
Transfers are arranged by our Reservations team. They will need to know the details of your international flights at least 72 hours in advance.

Round-trip shared flight transfers are operated independently by our trusted partners between Bangkok and Koh Mai Si and can be booked by via Reservations team.

Please note that Soneva Kiri reserves the right to make changes to your flight itinerary at any time.

Where is the check-in counter for Soneva Kiri’s transfer flight?
The check-in counter for all transfer flights is located in the Suvarnabhumi International Airport Departure Terminal, 4th floor, Counter K24.

Please note that the check-in counter is open two hours before departure time, and check-in is 90 minutes before the flight is scheduled to depart.

The check-in counter will close 40 minutes before departure in accordance with Thai Civil Aviation’s policy. If you are arriving on an international flight, please keep a buffer of at least 120 minutes between your arrival and your departure time to Koh Mai Si. Any guests who arrive late to the check-in counter will not be allowed to board.

If I need help at the airport, who can I contact?
Our Soneva Kiri airport representatives can be contacted at 082 208 8888.

Are there lounge services for Soneva guests at Suvarnabhumi International Airport?
Yes, guests transiting from international Business or First Class flights en-route to Koh Mai Si, can use the Thai Airways “Royal Silk Lounge” (2nd Floor). This should be arranged in advance with our Reservations team.

Complimentary lounge access is not available for guests departing from Koh Mai Si to Bangkok. Lounge access is priced at THB 600 per two hours per person. Please note that this lounge is located before Immigration and security clearance.

What is the baggage allowance on the aircraft?
The standard weight is 15kg per person, including hand luggage. If you have more luggage, please let our Reservations Team know in advance. There is no baggage allowance for infants under two on the aircraft.

Do infants require their own seat?
Transfers for infants below the age of two are free of charge. Due to legal safety requirements, there is no separate seat allocation for infants under two on the aircraft.

May I bring water or any liquids on the flight?
All liquids, gels, creams and pastes in containers of 100 ml or more are not permitted in hand luggage, and must be placed in your check-in luggage.

Are there any other ways to get to Soneva Kiri?
Yes, Soneva Kiri is accessible from Trat Province (a 5-6 hour drive or a 1-hour flight from Bangkok, charged as per airline pricing). From Trat, you can organise a speedboat transfer from Laem Sok Pier or by public ferry (the ferries have fixed departure times, usually before 14:00). Soneva Reservations is unable to assist with booking the domestic flights or car transfers.

You can also book a Private Charter, via our airline partners, between Bangkok, Phuket, Koh Samui, Chiang Mai, Chiang rai, Hua Hin, U Tapao Pattaya and Koh Mai Si. Please contact our Reservations Team for more information.

Please note that our airline partners’ flights to Koh Mai Si are registered as private charters, exclusively for the use of guests staying at Soneva Kiri. Guests can opt to travel on our airline partners’ plane to Koh Mai Si, stay one night with us and take the flight back to Bangkok at a later date if they wish to spend additional days at another resort on the island.

Can I land my private jet on Koh Mai Si?
Any aircraft that is compatible with runways of 820 metres can land at Koh Mai Si.

What happens on departure from Koh Mai Si?
The exact timing for your departure will be communicated to you by your Barefoot Guardian on the evening before departure. Your luggage will be collected and you will be presented with your final bill for signing approximately one hour before you depart. Our transfer team ensures that all Soneva guests reach Suvarnabhumi International Airport on time for connecting flights.

我应该带些什么？
在 Soneva，我们崇尚轻装上阵。请遵循我们的实用打包指南，不要带太多非必需品：

1.把高跟鞋留在家里--我们的 "无新闻，不穿鞋 "政策不仅能让您感受脚趾间的细沙，还意味着您的行李箱将大大减轻。

2.保持休闲。从我们悠闲的氛围中汲取灵感，穿上相应的服饰。

3.不用带厚重的衣服--我们令人羡慕的气候一年四季都很温和，所以您最多只需要一件轻薄的外套或披肩。如果下雨，只需借用我们的雨衣或雨伞即可。

4.无需随洗漱用品携带驱蚊剂--我们所有的别墅都备有蚊香和润肤露。

5. Want to while away an hour or two with a great book? Visit our well-stocked library and choose your favourite tome. Most of our villas also feature their own bookshelves, too.

6.我们的目标是在我们的酒店完全杜绝使用塑料。请不要携带任何塑料制品（如水瓶）--我们用可重复使用的环保玻璃瓶提供过滤水。如果您必须携带塑料制品，我们会礼貌地要求您将其带回家。

7.请避免在出发机场用玻璃纸包裹行李。行李包装等一次性塑料制品会对自然环境造成破坏性影响，我们目前正在马尔代夫开展终止使用此类塑料制品的运动。

8.我们在所有度假村都配备了专业摄影师和摄像师，帮助您捕捉完美瞬间，因此您可以将沉重的摄影设备留在家中。如需了解更多详情和价格，请通过 [email protected] 与我们联系。

9. For families with infants and small children, we will arrange all the essential equipment you need, such as cots and high chairs. Please refer to our pre-arrival form for more details, or contact us at [email protected].

10.如果您带着孩子旅行，就不要把他们的玩具和小玩意儿都带在身上了--年幼的客人一定会喜欢 "书房"（The Den），这是我们专门为各年龄段儿童准备的区域，包括乐高室、化妆室、电影院、音乐室、艺术和手工空间，甚至还有一个适合儿童的烹饪课程厨房。

11.需要充电？我们在所有别墅内都提供适配器，我们的电源插座是多标准的，适合各种插头和充电器。

12.如果您需要与外界保持联系，我们在度假村提供免费 WIFI。如果您希望真正断开连接，可以关闭别墅内的 WIFI。

13.要想听着最喜欢的音乐放松一下，只需连接别墅内的蓝牙 Bose 扬声器系统即可。每栋别墅还配有电视和 DVD 播放机。

14.计划在游览期间保持活力？我们为您准备了所需的一切，包括每栋别墅内的瑜伽垫、供各年龄段客人使用的私人自行车和三轮车，以及免费使用的非机动水上运动设备，包括桨板、独木舟、双体船和帆板。我们还在酒店内设有健身房。

15.告诉我们您最喜欢的年份酒，我们会在您抵达前为您的步入式迷你酒吧或酒窖备好存货。

16.忘带东西了？从天然防晒霜到最新款沙滩装，我们的现场精品店应有尽有。

Can I bring/use my own drone?
We strongly advise against bringing drones to Soneva Kiri. Maintaining our guests’ privacy is our top priority, so drone use is completely banned in many areas of the resort (such as above guest villas). There are specific times and areas when drone use is permitted, which must be approved by our General Manager. If you would like to record drone footage, we recommend that you use our Digital Storyteller service.

What can I do at Soneva Kiri?
For our full list of experiences click here.

What activities are there for families?
The Den, our children’s zone, is a playground for the imagination. Click here for more information about The Den and its weekly programme of activities.

我们还为全家人提供各种独一无二的体验。

你们提供摄影或摄像服务吗？
是的，我们的 "数字故事讲述人"（Digital Storytellers）可以按照您的意愿陪伴您，捕捉您选择的任何回忆。他们还提供无人机摄影和摄像服务。

如果您想预订我们的数字故事讲述人，请与您的赤脚监护人协调预订时间段，或联系我们的预订团队。

健身房有哪些设备？

• TRX, Suspension Trainer
• Treadmill, Technogym
• Elliptical Cross trainer, Technogym
• Rower, Concept2
• Exercise Bike, Technogym
• Shoulder Press, Technogym

Where can I eat at Soneva Kiri?
For our full list of dining destinations and experiences, please click here.

你们是否为植物人、素食主义者、素食者、乳糜泻患者或有特殊饮食要求的人提供餐饮服务？
是的，我们有多种菜单可满足各种用餐要求，我们的厨师可以根据您的喜好（包括素食、植物餐、鱼类餐、犹太餐和清真餐）定制每道餐点。

Do I need to book ahead for Soneva Kiri’s restaurants?
Tables at our restaurants are based on availability (excluding So Fresh for our Half and Full Board guests). You can book in advance via Reservations, or you can speak to your Barefoot Guardian if you want to book a specific restaurant during your stay.

Which restaurants are included in the Half and Full Board meal plans?
Half Board (breakfast and dinner) or Full Board (breakfast, lunch and dinner) meals are fully-inclusive at The Dining Room for breakfast, The Dining Room and Ever Soneva So Spirited for lunch, and The Dining Room, Kruua Mae Tuk (Tuk’s Kitchen), Colours of the Garden and The View for dinner. If you choose to dine at any of our other outlets, you will be credited with USD 100 per person for lunch, and USD 175 for dinner. Anything outside of this credit limit will be charged as a supplement as per the published rates.

半餐或全餐计划是否包含饮料？
所有饮料（包括果汁、水、含气饮料和酒精饮料）均单独收费。

Do you have an all-inclusive supplement?
Yes, Soneva Unlimited is priced at USD 825 per adult per night (age 12 and above) and USD 415 per child per night (age 7 to 12), inclusive of taxes and service charge. The supplement is charged in addition to nightly villa rates and is not applicable for any bonus night offers. Soneva Unlimited includes endless sumptuous feasts and inspiring cuisine with visiting Michelin-starred chefs; daily rejuvenating therapies and one-of-a-kind experiences.

Can we prepare our own food in the villa kitchens?
We can arrange for one of our chefs to cook in your villa for an additional fee. Please note that not all villas have kitchens so please confirm with our Reservations Team in advance.

Can I dine at Soneva Kiri if I’m not a guest?
Yes, if you make a reservation in advance through our Reservations team at [email protected]. Transfers to and from Soneva Kiri can be arranged privately